Customer Support Professional @ SmartDocs Business

Home > Customer Success

Customer Support Professional

SmartDocs Business
0 - 2 years
Hyderabad
10 months ago
Email to a friend
Report this job

Job Description

We are seeking a highly motivated and customer-focused Customer Support L1 professional to join our team. The ideal candidate will be the first point of contact for customers, providing technical and non-technical support, troubleshooting issues, and ensuring an exceptional customer experience. This role requires excellent communication skills, a strong problem-solving mindset, and a passion for helping customers.

Shift Timing:

This is a night shift role from 9:00 PM to 6:00 AM .

Responsibilities:

Act as the first line of support for customer queries and concerns via email, chat, or phone.
Provide prompt, professional, and friendly assistance to resolve issues effectively.
Gather relevant information to diagnose and troubleshoot basic technical issues.
Escalate complex or unresolved issues to Level 2 support or relevant teams while ensuring clear communication and proper documentation.
Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
Maintain accurate records of customer interactions, troubleshooting steps, and resolutions in the ticketing system (e.g., Jira, Zendesk).
Update knowledge bases and FAQ documents with new solutions and common issues.
Work closely with cross-functional teams (e.g., development, QA, operations) to identify and resolve recurring issues.
Communicate customer feedback and feature requests to appropriate stakeholders.
Continuously identify opportunities to improve support processes and the customer experience.
Stay updated on new product features, updates, and changes.

Skills & Qualifications:

Basic understanding of technical concepts related to software, cloud platforms (Azure), and networking.
Familiarity with ticketing tools such as Jira.
Exceptional verbal and written communication skills to handle diverse customer interactions.
Strong listening skills with the ability to empathize and resolve customer issues efficiently.
Ability to analyze customer-reported issues and apply troubleshooting skills to find solutions.
Skilled at prioritizing tasks and managing time effectively in a fast-paced environment.
Strong customer focus and patience when handling challenging situations.
Collaborative mindset to work with cross-functional teams.

Experience & Education:

0-2 years of experience in a customer support or similar role.
Basic understanding of scripting or automation is a plus.
Bachelor s degree in Computer Science, IT, or a related field is preferred.

This role offers an excellent opportunity to grow within a dynamic and customer-centric environment. If you are passionate about delivering exceptional customer service and have a knack for problem-solving, we would love to hear from you!

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: SmartDocs Business
Location(s): Hyderabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Computer science Basic Automation Networking Time management Customer support Customer service Customer experience JIRA Technical support

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Accenture hiring International Customer Service Representative 55k TH

Accenture

1 - 6 years

Bengaluru

9 days ago

₹ .75-5.5 Lacs P.A.

Application Tech Support Practitioner

Accenture

1 - 6 years

Mumbai

12 days ago

₹ Not Disclosed

Customer Care Representative

NCR Corporation

1 - 4 years

Mumbai

20 days ago

₹ 50,000-3 Lacs P.A.

Hiring For Customer Support Executive Salary Upto. 40k-indore/mohali

Teleperformance

0 - 5 years

Mohali, Chandigarh

2 days ago

₹ -4.75 Lacs P.A.

SmartDocs Business

We @ SmartDocs, are one of the global technology innovators & scientific solution providers. We believe life is more meaningful when focused on creating our universe a better place than we discovered. We are dedicated to build a firm that respects the core values of mixed civilization across the glo...

Customer Support Professional @ SmartDocs Business

Home > Customer Success