Customer Care Representative
- NCR Corporation
- 1 - 4 years
- Mumbai
- 5 months ago
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Job Description
Work Location: Vikhroli West,Mumbai
Summary:
Coordinate certain aspects of the installation, de-installation and site survey requests associated with Global Accounts. Might include software and hardware (i.e. routers, modems, workstations, PCs, laptops, printers, etc.) for our customers or third-party customers .
Mandatory skills / Experience
- Will need to be highly personable with first class communication skills.
- Graduation is mandatory.
- Highly organized.
- Must be computer-literate in all MS office applications in particular Excel.
- Must have experience in a customer service environment.
- Will need to be capable of working within very tight deadlines.
- Will need to be an effective problem solver.
- Will have good organizational skills and be able to work well both independently and within a team.
Other skills;
05:00-14:00 IST/00:30-09:30 CET
- 08:00-17:00 IST/03:30-12:30 CET
- 14:00-23:00 IST/09:30-18:30 CET
- Rotational Week offs
- Shift would get rotate on weekly/Biweekly basis
Job Classification
Industry: FinTech / PaymentsFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: NCR CorporationLocation(s): Mumbai
Keyskills: Customer Support Customer Relationship Customer Service Customer Queries Customer Management Customer Handling Client Satisfaction
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