Kannada Customer Support Executive- Retention Process
- Teleperformance
- 1 - 2 years
- Chennai
- 8 months ago
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Job Description
We are looking for an enthusiastic and customer- focused KANNADA-Speaking customer Support Executive to join our retention team. The ideal candidates will be responsible for handling customer queries, addressing concerns, and ensuring customer satisfaction with the aim to retain them.
Key Responsibilities:
*Communicate effectively with kannada-Speaking customers via calls or emails.
*Understand customer issues and resolve them promptly and professionally.
*Retain customers by providing value-driven solutions.
*Maintain accurate records of customer interactions.
*Collaborate with internal teams to ensure smooth customer experience.
*Provide regular reports and insights on customer retention efforts.
Requirements:
* Minimum 6 Months- 2 Years of experiences in customer support, retention, or client servicing.
* Strong problem- solving and negotiations skills.
* Experience in BPO, Telecom, E-Commerce, or Subscription- based is an advantage.
* Graduation is Mandatory.
* Excellent in Malayalam.
* Pure day rotational shifts.
* 6 days working with 1 rotational week Off.
* Shift duration of 9 hours including 1 hour break.
Perks & Benefits:
* One way Travel ticket (Flight/ Train/ Bus) Depending on the distance will be booked by company for candidates who are Outstation/ Not applicable for candidates in Tamil Nadu.
* 7 days Accommodation will be provided for Outstation Candidates.
* Access to large Infrastructure (Cafeteria, Gym, Training and Play area etc.)
* Statutory Benefits.
* Internal Job Posting, Jump programs for employees to promote growth for employees inside
the organization. To qualify candidates should complete minimum years of service as per
their Grade.
Interested candidates can apply (or) call (or) Whatsapp- HR Divya R: Mob No: 7603885***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Chennai
Keyskills: Kannada Communication Blended Process Customer Relationship Customer Support Customer Service CRM Management Domestic Voice Process Bpo Voice Domestic Voice Domestic Process
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Teleperformance
Teleperformance (TP) Teleperformance is a multinational company founded in 1978 with headquarters in France. They provide services for debt collection, telemarketing, customer relationship management, content moderation, and communication.
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