Program Manager
- OYO
- 2 - 7 years
- Noida, Gurugram
- 3 days ago
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Job Description
Job Title: Program Manager Self Operations & Operator Model
Location: [Gurgaon]
Department: Operations
Experience Required: 2-8 years
Education: Graduate/Postgraduate from Tier 1 or Tier 2 institutions (e.g., IITs, NITs, IIMs, ISB, XLRI, FMS, MDI, etc.)
About the Role:
We are looking for a dynamic and results-oriented Program Manager to lead strategic and operational initiatives across our Self Operations and Operator Model verticals. This role requires a strong mix of strategic thinking, program management, analytical ability, and stakeholder collaboration to drive operational efficiency, revenue assurance, and process improvement across the network.
Key Responsibilities:
- Develop and implement strategic plans for the Self Operations Business and Operator Model to align with company objectives.
- Oversee and streamline the daily operations of both self-managed properties and operator-managed hotels to ensure optimal performance.
- Own and manage Revenue Assurance Audits across the network, coordinating with vendors and internal stakeholders to drive compliance and accuracy.
- Take ownership of the P&L of the Revenue Assurance process, identifying opportunities for improvement and strengthening SOPs.
- Continuously monitor, assess, and optimize operational processes to enhance efficiency and service quality.
- Collaborate closely with cross-functional teams including technology, revenue, finance, and field operations to drive cohesive execution.
- Track and analyze key performance indicators (KPIs) and operational metrics, implementing effective churn management strategies for operator retention.
- Ensure that all operations strictly adhere to OYO's standards, policies, and compliance requirements.
Candidate Requirements:
- Bachelors or Masters degree from a Tier 1 or Tier 2 institution (e.g., IITs, IIMs, ISB, XLRI, FMS, NITs, etc.)
- 48 years of experience in program management, business operations, consulting, or a related field.
- Strong analytical skills with proficiency in tools like Excel, SQL, and dashboards (Tableau/Power BI preferred).
- Demonstrated ability to manage cross-functional programs and lead process improvements.
- Excellent communication, stakeholder management, and problem-solving abilities.
- Self-starter with the ability to work in a fast-paced and dynamic environment.
Why Join Us?
This role offers the opportunity to drive high-impact initiatives in one of the most dynamic verticals of the business. You will work closely with senior leadership and have a direct influence on operational strategy, revenue assurance, and long-term growth.
Interested candidates can share their resume and details at ad*********d@oy*****s.com
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: OYOLocation(s): Noida, Gurugram
Keyskills: Program Management Project Management Strategic Planning Churn Management
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OYO
OYO is a global platform that empowers entrepreneurs and small businesses with hotels and homes by providing full stack technology that increases earnings and eases operations. Bringing affordable and trusted accommodation that guests can book instantly.
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