OTS Manager @ A.P. Moller Maersk

Youll:

• Lead a team focused on executing transactional sales processes, solving sales issues for customers and generating revenue from customer portfolio
• Lead the team to achieve the set KPIs around process execution and sales targets
• Adapt to changes and drive initiatives/process changes/system rollouts etc. This will include driving process improvements and collaboration with cross functional stakeholders.
• Share insights & analytical inputs with the team to lead them in improving sales and grow the customer portfolio
• Manage stakeholders to strengthen the collaboration and partnership for the smooth running of our business
• Identify of gaps to improve customer journey and thereby improve the customer experience
• Coach team members to drive performance/goals and the right behavior
• Upskill self and team on products and behaviors to be future ready and meet current business needs.
• Create a psychologically safe environment for the team to thrive in. Win as a team.

We believe youll thrive in this role if you:

• Have 5+ years of experience leading teams
• Have experience managing & growing customers business and improving their experience
• Have a curious mindset, an ability to learn new skills and knowledge quickly and are adaptable to changing environment, processes and systems.
• Have experience in project management, quality improvement and working with documents like IOPs/QRGs along with adherence to these.
• Have a genuine passion for and interest in global trade and enabling it.
• Have a can-do attitude and drive which is second to none. You are known for taking strong ownership and going the extra mile.
• Have impeccable stakeholder management skills you are great at building rapport and can work across all levels and functions.
• Have organisational agility, know how to get things done both through formal channels and the informal network.
• Are often described as someone who has high energy and is loved for that by your colleagues!
• If you have experience in logistics, thats a plus.