Assistant Manager - Process Training( Gds/travel/airlines) - Bangalore
- WNS Holdings
- 5 - 9 years
- Bengaluru
- 8 months ago
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Job Description
Role:
Training: Training new hire batches on pre-process & Process which includes domain, communications, soft skills and travel induction
People Management: Should be able to identify EWS (Early Warning Signals), provide feedback, create coaching environment
Key Accountability:
Hiring: Hiring candidates as per client and process requirement on all communication parameters
Training Performance: End to end responsibility of training deliverables like throughput, certification, early production performance, etc. Conduct interventions during process training and nesting.
Detailed daily New Hire training review
Reporting: Ensure all training reports including internal stakeholder and clients should be shared on time accurately
Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in pre-process training plan accordingly
Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.
Stakeholder Management: Should be able to manage internal communication with peers, stakeholders and clients
Coordination: Conduct interventions during process training and nesting
TNI Refreshers: Identify agent strengths to identify areas of improvement and provide concrete work plan for improvement. Create intervention plan basis TNI including SBS, one on one coaching, briefing, classroom sessions, on floor activities
Qualifications
Knowledge/ Qualification:
Under Graduate/ Graduate Special Role Requirement:
Excellent written and verbal communications. Bilingual in English and German
Should be willing to work in 24*7 environment, (5 days)
Should be willing to work in non-weekend offs
Proficiency in MS office
Travel ready
Work Experience:
Travel Experience: +3 Years
Training Experience: Should have sound understanding of the training function and should have spent +2years in training department
Corporate travel experience Certification/ Domain Certification (If Applicable): GDS Certifications will be an added advantage.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Process TrainerEmployement Type: FreshersContact Details:
Company: WNS HoldingsLocation(s): Bengaluru
Keyskills: Corporate Travel Management Airline Process GDS Sabre Global Distribution Systems IATA Amadeus International Ticketing Travel Airlines PNR Travel Process Airline Ticketing Galileo Air Ticketing
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WNS Holdings
WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance...
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