Technical Support Executive
- CMS Computers
- 2 - 4 years
- Noida, Gurugram
- 1 month ago
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Job Description
Greetings from CMS Computers India Pvt Ltd !!
We have job opportunity for Technical Support Executive in Noida.
Experience - 2+ Years
Education - B.E./B.Tech/BSc.IT
Job Description -
- Bachelors degree in information technology, Computer Science, or related field with 2+ years of experience
- Proven work experience in technical support roles such as Technical Support Engineer or Desktop Support Engineer
- Experienced in handling inbound support calls and responding to user-reported issues through ticketing systems, email, or phone, ensuring timely resolution or appropriate escalation.
- Assist end users in navigating and using the software effectively, including basic troubleshooting and guidance.
- Log and track issues accurately, maintaining clear documentation within the support system.
- Escalate complex or unresolved issues to the Support Lead or development team.
- Maintain and update support documentation, FAQs, and knowledge base articles.
- Provide support during rollouts, updates, or changes to the application.
- Collaborate with cross-functional teams including QA, infrastructure, and product support.
- Monitor system status dashboards and alerts, reporting anomalies as needed.
- Strong verbal and written communication skills in English, with the ability to interact with non-technical users effectively.
- Familiarity with ticketing systems (e.g., Zendesk) and basic troubleshooting steps.
- Prior experience supporting enterprise applications is advantageous.
Relevant and interested candidates can share their updated resume on ki*********l@***.co.in with below details
Total Experience -
Current CTC -
Expected CTC -
Notice period -
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time
Contact Details:
Company: CMS ComputersLocation(s): Noida, Gurugram
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Keyskills: Desktop Support Ticketing Tools Technical Support Troubleshooting
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