REQUIREMENTS:
5+ years of experience in L2 application support in enterprise environments.
Hands-on experience with incident management, root cause analysis (RCA), and coordination with L3 teams.
Proficiency in troubleshooting Java-based applications (Spring/REST APIs), Angular, Oracle, and MongoDB.
Ability to read and analyze logs to identify failure points and provide timely resolutions.
Familiarity with middleware technologies like JSP, JSF, and basic Salesforce support.
Exposure to Mainframe environments (integration-level monitoring) is a plus.
Understanding of ITIL processes, especially Incident, Problem, and Change Management.
Experience with job scheduling tools and log monitoring systems.
ITIL Foundation certification is preferred.
Strong communication and collaboration skills to interface with L1 teams, developers, and vendors
Keyskills: L2 Java Application Support Java Support