Solution Support Engineer
- SAP
- 3 - 12 years
- Bengaluru
- 12 days ago
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Job Description
We help the world run better
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As a Solution Support Engineer, you will leverage your expertise in ABAP, Fiori and SAP Finance to provide outstanding support to our customers. Your role will involve managing technical inquiries, resolving issues, and ensuring high levels of customer satisfaction while collaborating closely with our cross technical teams
Responsibilities:
- Deliver prompt and effective support for issues related to SAP Finance .
- Diagnose and troubleshoot complex technical problems and debug, coordinating with other technical teams as necessary.
- Maintain comprehensive records of customer interactions and solutions provided.
- Develop support documentation and best practices to enhance the customer experience.
- Collect and analyse customer feedback to inform continuous improvement in product offerings.
- Manage and prioritize multiple support inquiries to ensure timely and efficient resolution.
- Stay updated on the latest SAP products, services, and industry trends to provide informed support.
- If required perform weekend support and 24x7 support activities as needed
Qualifications:
- Bachelor s degree in Technology, Engineering, or Computer Applications (B.Tech/B.E/MCA).
- Demonstrated experience in ABAP and Fiori development and support.
- Excellent problem-solving skills and technical troubleshooting capabilities.
- Strong communication and interpersonal skills for effective customer interactions.
- Ability to work both independently and collaboratively within a team environment.
- Strong organizational skills and attention to detail.
- Previous experience in a support role, particularly within SAP systems, is preferred.
- Familiarity with SAP tools and processes is a bonus
Why Join Us
- Be part of a globally recognized company known for its innovative solutions.
- Access to continuous learning and professional development opportunities.
- Contribute to a dynamic and collaborative work environment where teamwork meets innovation.
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: SAPLocation(s): Bengaluru
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Keyskills: ERP Interpersonal skills Focus Customer service Continuous improvement SAP Finance Application software ABAP Analytics sap is
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