Customer Support Executive- Malayalam Retention Process
- Teleperformance (TP)
- 1 - 2 years
- Chennai
- 8 months ago
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Job Description
Excellent verbal and written communicate. We are looking for a Retention Customer Support Executive. Who can engage with existing customers, address their concerns, and ensure long-term satisfaction. The ideal candidate will have excellent communication skills, a problem- solving mindset, and a passion for customer success.
Key Responsibilities:
* Handle incoming and outgoing customer calls/ emails related.
* Understand customers' reasons for leaving and provide solutions tailored to their needs.
* Identify opportunities to upsell or cross- sell when appropriate.
* Work closely with the sales, support and product teams to improve customer experience.
* Analyze customer data to track trends in cancellations or service dissatisfaction
* Provide regular reports and insights on customer retention efforts.
Requirements:
* Minimum 6 Months- 2 Years of experiences in customer support, retention, or client servicing.
* Strong problem- solving and negotiations skills.
* Experience in BPO, Telecom, E-Commerce, or Subscription- based is an advantage.
* Graduation is Mandatory.
* Excellent in Malayalam.
* 6 days working with 1 rotational week Off.
* Shift duration of 9 hours including 1 hour break.
Perks & Benefits:
* One way Travel ticket (Flight/ Train/ Bus) Depending on the distance will be booked by company for candidates who are Outstation/ Not applicable for candidates in Tamil Nadu.
* 7 days Accommodation will be provided for Outstation Candidates.
* Access to large Infrastructure (Cafeteria, Gym, Training and Play area etc.)
* Statutory Benefits.
* Internal Job Posting, Jump programs for employees to promote growth for employees inside
the organization. To qualify candidates should complete minimum years of service as per
their Grade.
Interested candidates please apply for this posting and you can talk to or interact in WhatsApp with - HR Divya R: Mob No: 7603885***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Chennai
Keyskills: Malayalam Domestic Voice Retention Bpo Customer Service Bpo Voice Telecalling Problem Solving Skills Outbound Calling Domestic Process CRM
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