Airline Help Desk Staff - Mumbai @ Pes Hr Services

Home > Customer Service (Domestic)

Airline Help Desk Staff - Mumbai

Pes Hr Services
9 Positions
Mumbai
8 months ago
Email to a friend
Report this job

Job Description

Position: Airline Help Desk Staff

Location: KRIPL Mumbai Office (Travel Division)
Working Days: 6 days a week
Shift Timing: Night shift (approx. 10:00 PM IST onwards)

Key Responsibilities:

Deliver exceptional customer service via phone, email, and chat

Assist with bookings, flight status updates, and reservations

Resolve customer concerns empathetically and professionally

Provide accurate information on airline policies and travel guidelines

Collaborate with internal teams to ensure seamless support

Keep up-to-date with services, promotions, and route information

Assist passengers during flight delays and cancellations

Log interactions and manage queries via CRM systems

Requirements:

Bachelor's degree

Experience in customer service (airline/travel industry preferred)

Strong communication and problem-solving skills

Ability to multitask and work in a high-pressure environment

Tech-savvy with CRM exposure

Willingness to work night shifts, weekends, and holidays

Any Query : hidden_email

Employement Category:

Employement Type: Full time
Industry: Travel / Tourism
Role Category: Customer Service (Domestic)
Functional Area: Not Specified
Role/Responsibilies: Airline Help Desk Staff - Mumbai

Contact Details:

Company: PES HR Services
Location(s): Mumbai

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: systems airlines airline travel service customer crm policies

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ 1 to 6 Yr

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Domestic BPO - CSR Voice / Technical

Personal Network.

60 Positions

Bengaluru

11 days ago

₹ 0 to 4 Yr

Technical Service Desk Executive

Personal Network

70 Positions

Bengaluru

18 days ago

₹ 0 to 2 Yr

Technical Support Associate Semi-Voice

Personal Network

60 Positions

Bengaluru

26 days ago

₹ 0 to 2 Yr

Collection - Specialist

Krazybee Services

40 Positions

Bengaluru

30 days ago

₹ 0 to 4 Yr

Pes Hr Services

Airline Help Desk Staff - Mumbai @ Pes Hr Services

Home > Customer Service (Domestic)