Customer Support Associate (International) @ Jindal Intellicom

Job Description

Customer Support Associate - International Voice Process

 

Responsibilities:

Make outbound calls to the candidate and motivate them to complete job application.

Schedule/reschedule first day of work for the employees and sharing necessary information.

Review application form and make sure all the details are filled appropriately.

Handle inbound calls and resolve candidates queries.

Respond to candidates queries over email/text.

Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage

Provide excellent experience to the candidates.

Maintaining a quality score of 90% and above throughout.

Escalate issues and seek advice when faced with complex issues/problems

Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participate in Team building activities

Ensure and maintain the security and confidentiality of client data

Ensure Customer Satisfaction

Desired Candidate Profile

 

• Mandatory working in Night Shift (US Shift)
• Minimum 1-4 years of experience
• Location: Mumbai, Noida, Bangalore
• Contract Duration: 6 months

 

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Associate (International)

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Keyskills:   us shift voice process customer support international call center international bpo