Sr Manager / Associate Director - Operations @ Sharda It Services

Job Description

Senior Manager / Associate Director - BPO Operations Dehradun Full-time (Flexible shifts) Role Overview: The Sr Manager / Associate Director - Operations plays a critical role in managing and optimizing the daily activities of a company within the Projects. This position involves overseeing various departments, streamlining processes, and ensuring operational efficiency. As a Sr Manager / Associate Director - Operations, youll collaborate with other leaders to drive strategic goals and enhance overall performance. You will be directly reporting to the CEO. Responsibilities: Strategic Decision-Making: Collaborate with senior management to make informed decisions related to operational activities. Set strategic goals aligned with the companys vision and mission. Day-to-Day Operations: Monitor and manage the day-to-day operations to ensure smooth functioning. Oversee different departments, including customer support, procurement, and resource allocation. Provide. constructive feedback to departmental managers. Process Evaluation and Improvement: Regularly assess the efficiency of business procedures based on organizational objectives. Implement process improvements to enhance productivity and reduce costs. Resource Management: Coordinate material and resource allocation across departments. Optimize procurement processes. Customer Satisfaction: Oversee customer support processes to enhance customer satisfaction. Ensure timely and effective resolution of customer issues. Financial Management: Review financial information and adjust operational budgets to promote profitability. Monitor expenses and revenue streams. Policy Formulation and Implementation: Revise existing policies and formulate new ones as needed. Ensure compliance with established regulations. External Partnerships: Manage relationships with external partners and vendors. Negotiate agreements and contracts. Performance Evaluation: Gather, analyze, and interpret data and metrics to evaluate overall performance. Identify areas for improvement and take corrective actions. Legal Compliance: Ensure that the company operates within legal boundaries and adheres to regulations. Requirements: Minimum 3 years proven experience as a Manager or in an equivalent position. Excellent organizational and leadership abilities. Thorough knowledge of various company processes. Strong decision-making skills. Ability to drive efficiency and long-term success. Skills: Leadership Strategic thinking Process optimization Financial acumen Relationship management

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Sr Manager / Associate Director - Operations

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Keyskills:   Leadership Strategic thinking Process optimization Relationship management Financial acumen