Recruitment Associate @ Hinduja Global

Job Description

Company - Accenture

Mode of Work (WFH or WFO) - WFO

Interview process Versant (58 score), CD and OPS

Contract duration 4 to 5 Months (Contract to hire- based on the performance)

Location BDC13 (RGA Tech Park, Chikkabellandur, Bengaluru) & MDC7 (Airoli, Navi Mumbai)

Shift Timing 06.30pm onwards to 06.30 am, but 9 hours working, including weekends. Weekday offs will be provided.

Education Background- Any Graduation

Experience-
L13 0 to 1 year (Freshers can also apply)
L12- 1 to 3 Years (Any BPO or Recruitment experience)

Salary Offered
L13-25K
L12-35-45K

Job description:
We are looking for a Recruitment associate to join our Talent Acquisition team and help candidates complete their application, perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging.

Responsibilities:
Make outbound calls to the candidate and motivate them to complete job application.
Schedule/reschedule first day of work for the employees and sharing necessary information.
Review application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidates queries.
Respond to candidates queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirement
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction

Requirements:
Proven work experience in an international contact center environment (preferably USA) in making/receiving calls.
Experience working and delivering under strict timeline.
Should have neutral accent
Excellent communication skills (verbal and written).
An ability to handle sensitive and confidential information.
Agile and flexible with work schedule.
Experience working and navigation on multiple systems/tools.
Logical and analytical thought process.
Willing to work in any US shift (EST/CST/MST/PST).
Willing to work in rotational shifts and rotations week off as and when required

Employement Category:

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Keyskills:   international bpo recruitment communication skills