Ecommerce Executive @ SMB HR Solutions

Job Description

Looking for a suitable candidate for the position of ECommerce Executive role.

Position E-commerce executive

Location Goregaon East

Roles and Responsibilities:

• Sales order confirmation.
• Order processing on All E-commerce Sales Panel viz.
• (Amazon, Flipkart, Myntra, Ajio, Nykaa)
• Processing Shipping of all sales order on Shiprocket.
• Escalation of all queries relating to shipping like NDR RTO etc.
• Coordination for refund of RTO Freight Charges, Shipment lost or damaged etc.
• Preparing Various MIS such as Daily & Monthly Sales, Returns, Cancellations etc
• Sales order daily report to director of the company.
• Stock as on date update report to director of the company.
• COD and EOD Receipts Reconciliation on daily basis.
• Product Rating report on daily basis
• Customer feedback MI
• Customer related services
• Handling all customer complaint, Replacement, Refund
• Companies websites email for reply to customer mail, calls
• Write and edit product content that will be published on e-Commerce websites/portals like Amazon, Flipkart, Myntra, Ajio, Nykaa.
• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
• Identify SEO best practices regarding inventory, pre-orders, and pricing policies.
• Monitor changes in product sales by using web analytics and Excel spreadsheets (pivot tables, vlookups, etc.) to stay organized.
• Ability to multitask and meet deadlines while maintaining attention to detail.

Requirements

• Minimum of 1+ years experience in a fast-paced, e-Commerce business.
• Hands-on experience in managing and maintaining e-Commerce websites/portals.
• Knowledgeable of the e-Commerce space that includes marketing strategies, various leading e-Commerce website builders (e.g. Shopify,Elementor), product development, competitive strategies, consumer research, industry trends and usability best practices.
• Knowledge of various platforms and online sales strategies and can be used to conduct digital sales or website conversions.
• Familiarity with web design and a keen eye to detail.
• Excellent communication and collaboration skills.
• Analytical and multitasking skills.
• B.com degree in Marketing or relevant field.

Skills

• E-commerce
• Web Content Writing
• Marketing Strategies
• Advance Excel

Please send your updated resume copy on hidden_email 

bye,

Shirin

Employement Category:

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Keyskills:   business-to-business online sales online sales support e commerce ecommerce