Int Service Desk Analyst @pune Salary Upto Rs 4 Lpa
- Kvc Consultants Ltd
- 1 - 3 years
- Pune
- 2 months ago
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Job Description
Greetings from KVC Consultants Ltd
Hiring now for Service Desk (Technical Support) for PUNE Hinjewadi Phase - 2
Candidates residing in Pune or open for relocation post Selection can apply for same.
Job Description
L1 Support Technical Service Desk Analyst
Salary Upto Rs 4 LPA
Minimum 1 Year of INT Service Desk experience required
5 days working
Perks & Benefits
Roles and Responsibilities of Service Desk in an International BPO
- Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients.
- Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions.
- Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service.
- Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary.
- Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times.
- Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues.
- Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution.
- Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement.
- Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process.
- Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.
Interested Candidates can Call or WhatsApp resume
RIYA 9628373***
REBA 9628373***
DIVYA 9821182***
AKANSHA - 9821182***
AREESHA - 9628373***
##KVC CONSULTANTS LTD##
##NO PLACEMENT CHARGES##
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & Operations,
Role Category: Voice / Blended
Role: Technical Support - Voice / Blended
Employement Type: Full time
Contact Details:
Company: Kvc Consultants LtdLocation(s): Pune
Keyskills: L1 Support Service Desk Technical Voice Process Service Desk Management Servicenow TCS MS Outlook CAPGEMINI International Technical Support Active Directory Voice Support Helpdesk COMPUCOM IT Service Desk Technical Helpdesk Ticketing Tools Technical Support WIPRO
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