Customer Support Associate - International Voice @ IntouchCX

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Customer Support Associate - International Voice

IntouchCX
0 - 2 years
Bengaluru
3 days ago
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Job Description

The role of the Customer Service Associate (CSA) - Voice, will be responsible for:
Having daily interactions with the customer to handle issues from end to end via call
Going the extra mile to engage customers in solving issues and ensuring satisfaction
Quickly and effectively building rapport with customers while diagnosing and resolving issues
Providing white glove service and having the ability to provide an overall excellent customer experience
Managing customer expectations regarding estimated response times.

Work Experience - Minimum 6 months of international voice experience.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Non Tech Support - Voice / Blended
Employement Type: Full time

Contact Details:

Company: IntouchCX
Location(s): Bengaluru

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Keyskills: Customer Support Customer Service International Voice process Customer handling Customer interaction customer experience

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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IntouchCX

IntouchCX

Customer Support Associate - International Voice @ IntouchCX

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