Customer Service Executive Job in Conneqt

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Customer Service Executive Job in Conneqt

Conneqt
1 to 2 Yrs
Mumbai
1 year ago
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Job Description

Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.

Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat
Listening to and understanding the customers requirements
Provide product / service details & benefits to Customers
Providing end to end solutions to the customer
Asking the correct questions probing and prompting the customer wherever required
Timely and accurate capturing all the information given by the customer
Timely follow up with Brands as per Escalation matrix till closure
Staying current with knowledge of products/ processes & services offered by the client
Ensure full adherence to all the quality parameters and SOP
Cooperate with other Team members, SMEs and Team

Ensure 100% adherence to schedule

Escalating the call to the team leader / manager, wherever desirable
Handling irate / demanding customers where necessary, in a tactical manner

Employement Category:

Employement Type: Full time
Industry: BFSI
Role Category: Customer Service (Domestic)
Functional Area: Not Specified
Role/Responsibilies: Customer Service Executive Job in Conneqt

Contact Details:

Company: Conneqt Business
Location(s): Mumbai

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Keyskills: problem solving communication skills communication excellent

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Conneqt

Company Details

Customer Service Executive Job in Conneqt

Home > Customer Service (Domestic)