Assistant Vice President, Customer Service Job
- Genpact
- 5 to 9 Yrs
- Hyderabad
- 10 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Assistant Vice President, Customer Service We are looking for someone who will be responsible for leading the overall operations of a customer service vertical ensuring the performance is optimally handled for the business. Responsibilities Deliver on Financial goals for the business; find opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimised. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals To ensure the personal development of the team members Drive Process improvement in the process and continuously plan for process performance Anticipate & plan for new business; prepare for infrastructure and other growth related requirements; plan for resources based on work type and work volume projection and current available head count; and allocate responsibilities Review process performance and report out performance dashboards Ensure adherence to SLAs as agreed for the respective processes Regular liaison with the business contact points Qualifications we seek in you! Minimum Qualifications / Skills Any Graduate Experience in leading large teams Prior Customer Management exposure is important A keen knack towards problem solving Excellent Communication skills Preferred Qualifications/ Skills GB Certified Experience in handling B2B processes Experience in leading an email customer service process JobAssistant Vice President Primary LocationIndia-Hyderabad Education LevelBachelor's / Graduation / Equivalent Job PostingJan 28, 2025, 4:54:20 AM Unposting DateApr 28, 2025, 1:29:00 PM Master Skills ListOperations Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Assistant Vice President, Customer Service JobContact Details:
Company: GenpactLocation(s): Hyderabad+ View Contact
Keyskills: Operations Customer Management Problem Solving Communication
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