Customer Service Representative Job in Ruhe
- Pure Truherb
- 3 to 7 Yrs
- Delhi, NCR
- 1 year ago
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Job Description
- Website -https://ruheindia.com/ Email ID hidden_email Company Description Ruhe, founded in 2020 by Kapil Gupta, is India's largest digital brand in the kitchen and bathroom fittings industry. With over 1800 SKUs, all proudly 100% Made-In-India, Ruhe prioritizes customer convenience and trust through its user-friendly website, www.ruheindia.com. The company stands out with a commitment to customer satisfaction, offering a 30-day return policy, warranties up to 10 years, and dedicated customer support. Position Overview: We are seeking a skilled CRM Specialist with 3-4 years of experience to join our dynamic team. The ideal candidate will have a strong background in customer relationship management, data analysis, and campaign execution. This role involves working closely with various departments to enhance our CRM strategies and drive customer engagement. Key Responsibilities: CRM Strategy and Execution: Develop and implement CRM strategies to improve customer retention and satisfaction. Manage and optimize CRM campaigns, including email marketing, customer segmentation, and personalization. Data Management and Analysis: Analyze customer data to identify trends, insights, and opportunities for targeted marketing. Maintain and update CRM databases to ensure data accuracy and integrity. Customer Engagement: Design and execute customer loyalty programs and engagement initiatives. Monitor and respond to customer feedback to improve overall customer experience. Collaboration and Reporting: Work with marketing, sales, and customer service teams to align CRM strategies with overall business goals. Prepare and present regular reports on CRM performance, including campaign effectiveness and customer metrics. Technology and Tools: Utilize CRM software (e.g., Salesforce, HubSpot) to manage and analyze customer interactions. Stay updated with industry trends and emerging technologies to recommend improvements. Qualifications: Education: Bachelors degree in related field. Experience: 3-4 years of experience in CRM, marketing, or a related role. Proven experience with CRM platforms and tools. Skills: Strong analytical skills with the ability to interpret data and make data-driven decisions. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software. Ability to manage multiple projects and meet deadlines in a fast-paced environment. Other: Attention to detail and a proactive approach to problem-solving. Experience with campaign management and customer segmentation.,
Employement Category:
Employement Type: Full timeIndustry: ManufacturingRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service Representative Job in Ruhe atContact Details:
Company: RuheLocation(s): Delhi, NCR
Keyskills: CRM Strategy Data Analysis Campaign Execution Customer Relationship Management Customer Segmentation Email Marketing Customer Engagement Data Management Interpersonal Skills Analytical Skills Campaign Management Microsoft Office Suite
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