Customer Service Representative Job in AAR
- Aar Consultancy
- 0 to 4 Yrs
- Mumbai
- 5 months ago
- Email to a friend
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Job Description
Job Description for Customer Service Representative
Manage amounts of incoming calls. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.
1. Designation: Customer Service Representative (CSR)
2. Experience:
Fresher or minimum 6 months - 4 years of experience.
3. Qualification:
HSC Fresher/Graduate Fresher or BPO Experience
4. Process: Inbound Process (Example-Urban Clap in India) dealing customers' queries, customers call you to get information of electrician, plumber, AC Technician, Door Problems and Technical Problems etc.
5. Shift Timings: US 24/7 Rotational Shifts with any 8 hours working hours (7 hours working with 1 hour break).
4:30pm - 12:30am {Evening shift}
6:30pm - 2:30am {Evening shift}
8.30pm - 4.30am {Evening shift}
10.30pm - 6.30am (Evening shift}
12:30am - 8:30am {Night Shift}
6. Week Offs: Rotational week offs. 6-week offs in a month (in two weeks, 5 days working and another two weeks, 6 days working).
7. Salary:
HSC/Graduate Fresher - 22,000 Net.
HSC/Graduate Experience - 22,000 Net till 27,000 Net.
9. Work Location: Sanpada, Navi Mumbai
10. Hiring and Transport Boundaries:
1. AIROLI till PANVEL
2. PANVEL TILL VASHI
3. TALOJA PHASE -1 AND ULWE.
One side pick or drop facility is available as per shift.
''EXCELLENT COMMUNICATION IN ENGLISH IS MANDATORY
Employement Category:
Employement Type: Full timeIndustry: Others
Role Category: Customer Service (Domestic)
Functional Area: Not Specified
Role/Responsibilies: Customer Service Representative Job in AAR
Contact Details:
Company: AAR ConsultancyLocation(s): Mumbai
Keyskills: customer service crm customer support bpo voice process
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Aar Consultancy
AAR Consultancy This consultancy is wellknown for giving the best opportunity to the job seekers keeping in mind their requirements and portfolio. This consultancy gives you an opportunity to make your career on a right path.
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