Associate Product Consultant - Social Tables @ Cvent

What You Will Be Doing

• Demonstrate detailed product knowledge when assisting clients over the phone and email by answering their product questions and offering technical assistance

• Provide trainings and best practice tips to hotels and event organizers from around the world using the Cvent Supplier Network to market and sell group business

• Gather client requirements for future releases of the product

• Create and maintain all product documentation

• Document all communication with the client in Cvent s CRM software

• Strive to meet weekly activity metrics as well as quarterly performance assessments

What You Will Need for this Position

• Bachelor s degree with strong academic credentials.

• Excellent communication skills (verbal and written)

• Experience in Blended Process that involves working on Custom tasks & Projects preferably travel & hotel background.

• Strong business acumen, ethics and high integrity

• Candidate must rank within the top 20% of their present team

• Experience in working on Microsoft Excel and Word.

• Candidates should be ready to work night / late night shifts

• Must be articulate, organized, detail-oriented and have the ability to multi-task

• Quick learner, with a positive attitude and ability to work well within a team

• Should have 2 - 5 years of experience with a reputed organization, BPO or call center in supporting US, UK or Australia clients