Process Trainer - Bpo Voice - Hyderabad
- Writer Corporation
- 1 - 3 years
- Hyderabad
- 11 months ago
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Job Description
Company Overview:
Writer Information, a business division of Writer Corporation is a premier information solutions and services provider. Our major offerings include Business Process Services, Secured Storage Services, Cloud Services and Digital Solutions.
Job Role: Trainer
Job Location: Chennai, Bangalore & Hyderabad
Job Responsibilities:
- Create and maintain training materials, including manuals, guides, and presentation materials
- Conduct needs assessments to identify training gaps and develop targeted training programs to address them
- Identifying, examining, and assessing the training needs within an organization
- Conduct training for employees for specific areas
- Design, develop, and deliver training programs for new hires and existing employees, focusing on product knowledge, customer service skills, and call-handling techniques
- Maintaining correct and accurate training records
- Track employee performance post-training to ensure training effectiveness and suggest further development areas
- Collecting feedback from employees regarding the effectiveness of several training methods.
Job Requirements:
- At least 2 years of experience in a call centre with a proven track record of delivering training programs
- Bachelors degree or any other relevant discipline.
- Good verbal and written communication skills, since a trainer is required to communicate with trainees and even the management, and also make presentations and gather reports or feedback
- Good interpersonal skills, as a trainer is required to work effectively with colleagues, trainees, and management
- Operational knowledge of MS Office: Excel, Word, and PowerPoint
- Must be able to travel up to 20%
Job Classification
Industry: Facility Management ServicesFunctional Area / Department: Teaching & Training, Role Category: Corporate TrainingRole: Process TrainerEmployement Type: Full timeContact Details:
Company: Writer CorporationLocation(s): Hyderabad
Keyskills: PROCESS TRAINING BPO VOICE Bpo Training
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