We at Tech Mahindra is hiring for Training Manager - Domestic Process.
Location:- Noida Sec - 62
Experience:- Maximum upto 7 Years (out of which 1 years should be as Manager - Training).
1 year experience as Manager Training on papers in BPO Industry
6 year overall Experience in BPO Industry
Maintaining & presenting monthly training scorecard, training & business reviews to the training lead, internal stakeholders & clients
Reviewing TNA/TNI refreshers planned by trainers for different accounts, before roll-out for coverage
Review / Update / Create content & SOP for all business
Responsible for selection, grooming & endorsement of trainers
Planning new hire & production training sessions (New rollouts, Bridge Training, Refresher training) in sync with operations, CE & workforce management team
Coordinating with stakeholders & clients to organize TTT sessions, conference calls & training sessions for Core Delivery Group
Data Analysis to Quantify Training ROI
Keyskills: training delivery domestic training process training training management manager
TECH MAHINDRA (PUNE) HIRING FOR INTERNATIONAL PROCESS (CHAT SUPPORT)Eligibility Criteria-Should have minimum 6 months work experience into Customer Service (International) Chat/Email Support. (Mandatory)Should have excellent English comm skills (Spoken and written) (Mandatory)...