Job Description
Infosys BPM Ltd is hiring for Order Management role in Bangalore on 3rd February, 2020-Monday
Bangalore Interview Venue:
Infosys BPM Ltd., No.785 ,
Ground Flr, Axis Sai Jyoti, 15th Cross Road,
Outer Ring Rd, Sarakki, 1st Phase, JP Nagar metro station, Bengaluru,
Karnataka 560078
Interview Details:
Date:3rd February, 2020- Monday
Time: 10:30 AM to 1 PM
Contact person: Ramya
JD:
Job description:
Role: Order Management
Job Location : Bangalore Ecity
Qualification : Commerce or Arts graduate only
Shifts : 24/7
Experience : 2 to 3 years of relevant experience.
Roles & Responsibilities
- Proficient in Presentation Skills
- Detail-oriented with strong transactional case skills and ability to process high volume transactions
- Troubleshooting & problem identification skills
- Good time management skills with ability to managemultiple tasks/priorities in parallel
- Excellent communication skills in English (and any other contracted language where applicable)
- Advanced Proficiency level of written English comprehension to facilitate quick and meaningful communication via live chat applications
- Strong Computer literacyincluding familiarity with case management systems, email, chat, Windows- based applications, online ordering tools; ability to effectively navigate multiple systems at once to accomplish a task
- Excellent in Microsoft Excel and Reports
- Proficient in Client interfacing (email/chat and Voice)
- Strong Interpersonal Skills Previous experience in Supply Chain Domain or Order Management space would be an added advantage
- Manage Client interactions and Escalations
- Manage Process Metrics
- Manage Shifts and drive business metrics
- Shift Handling, Process Training
- Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Pro-active approach towards business outcomes that can benefit business and relevant initiatives to drive the same
Mention: (DS Rituparna) before submitting your CV
Kindly refer your friends/colleagues to walk in if their profile matches the requirement.
Mandatory Documents:
Carry a printout of this mail along with your profile.
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
Disclaimer:
Laptop or any electronic device is not permitted with campus.
Regards,
Rituparna
Talent Acquisition-India|Infy HR
Employement Category:
Employement Type: Full time
Industry: BPO / Call Center
Role Category: Supply Chain / Logistics
Functional Area: Not Applicable
Role/Responsibilies: Infosys BPM Ltd is hiring for Order Management
Contact Details:
Company: Infosys
Location(s): Bengaluru