Customer Service Supervisor @ Quess IKYA Human

Job Description

Dear candidates,

Greetings from Ikya,

openings for Customer support (voice process)

International and domestic process

English and Hindi mandatory

Graduation is mandatory

Job location: Varthur

Excellent communication in English and Hindi

Requirements

• Proven customer support experience or experience as aclient service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

If interested call Meena @ 7204041***

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