Dear Candidates,
HCL Technologies Nagpur is hiring for Technical Service Desk Analyst!
Provide Level 1 support by following documented SOP's and knowledge articles to retail and wholesale sites for technical issues related to:
- Point of Sale machines
- Pinpad
- Pump, Card reader
- Network connectivitiy, Carwash systems etc.
Work within ticketing systems to adequately document all work performed.
Create a ticket in the ticketing system and proceed with resolution basis documented knowledge articles
Resolve tickets through phone contacts
Experience with Microsoft Office 365 applications including Word, Excel
Prior experience of working in technical support desk
Ability is to quickly respond, troubleshoot, and identify the correct path for resolutions.
Well organized, detail oriented, and able to work without close supervision
Contact:
Shivangi hidden_mobile
Aman hidden_mobile
Jabloon hidden_mobile
Keyskills: technical support customer satisfaction customer care service desk customer service