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Hiring for service desk/Technical Support @ Izee Manpower

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 Hiring for service desk/Technical Support

Job Description

    Hi,

    Job Description:

     Work Location:Bangalore/Pune

    Skills:

    Service Desk/ Tech support process / Cloud Computing Process
    Excellent communication skills C1 equivalent proficiency
    Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.


    Technical expertise:

    Knowledge of cloud computing and types of cloud computing
    Knowledge of Mail server settings IMAP , POP and SMTP
    Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC
    Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME
    Experience in working on Active Directory
    Experience of Internet Protocols LDAP (Lightweight Directory Access Protocol )
    Experience if SSON (Single Sign On)
    Experience of API (Application-Programming Interface)
    Intermediate knowledge of Prevention of Spam, Phishing and Malware
    Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
    Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
    Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
    Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
    Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
    Basic networking knowledge


    Regards,
    Veera-hidden_mobile

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Technical Support / Helpdesk
Functional Area: Not Specified
Role/Responsibilies: Hiring for service desk/Technical Support

Contact Details:

Company: Izee Manpower
Location(s): Bengaluru

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Keyskills:   it helpdesk it support technical support technical helpdesk service desk support

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₹ 1 to 6 Yr

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Izee Manpower

Izee Manpower is a leading professional organization servicing a host of fortune 500 clients across verticals and training expertise in soft skills communication and personality development.