Service Desk Management
- Artech Infosystems
- 1 Positions
- Bengaluru
- 5 days ago
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Job Description
Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills :
Service Desk Management
Good to Have Skills :
Service Desk Support
Job Requirements :
Key Responsibilities :
a: L1 Service Desk profile
b: Respond to the issues reported by customer through voice interaction and through email, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in scope processes
e: Follows the incident life cycle as defined by process
- log the incident
- categorize and document
- resolve or assign the incident to relevant assignment group
f: Achieve client and Accenture defined targets
Technical Experience :
a: Incident management and usage of ticketing tools
b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
c: One to two years of experience
d: Minimum one year of experience in Service Desk domain supporting global customers
Professional Attributes :
a: Excellent communication skills with neutral accent
b: Excellent written communication skills with email etiquette
b: Good problem solving and analytical skills
c: Excellent customer service skills
e: Ability to remain calm and courteous while facing irate customer or managing back-to-back calls
Educational Qualification:
a: Bachelors degree
Additional Info :
a: 24/7 support
b: Shift, week off based on roster
c: 5 day working/week
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Technical Support / HelpdeskFunctional Area: Not SpecifiedRole/Responsibilies: Service Desk ManagementContact Details:
Company: Artech InfosystemsLocation(s): Bengaluru
Keyskills: service desk technical support it helpdesk
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Artech Infosystems
Artech Infosystems Pvt. Ltd. Artech is a Global Provider of Workforce Solutions & IT Consulting Services. Having our Head Office at New Jersey and other locations are Noida, Bangalore, Pune, Hyderabad, & Chennai. Having global employee strength of 7000+.
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