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Training Manager _ International Voice (US) @ Hexaware Technologies

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 Training Manager _ International Voice (US)

Job Description

  • 8-10 years of prior training experience in reputed call centres with more than 4 years of team handling skills is required. Should have handled a team of Trainers/Sr Trainers/AMs of the stint.
  • Inbound and Outbound Voice and Non Voice domain experience is a must. Soft skills and Communication training knowledge is an add on preferred.
  • Plan batches w.r.t NHs and Refresher trainings for the projects assigned.
  • Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary
  • Help in designing KRAs for the team and periodically review trainer performance vis a vis production performance at regular intervals.

Note: Should be flexible to work in night shifts / Work from Office.

Interested candidate can send your mo****d@he*****e.com

Contact person : Monish Dharan - 9600103***


Job Classification

Industry: BPO / Call Centre
Functional Area: Teaching & Training,
Role Category: Corporate Training
Role: Corporate Training
Employement Type: Freshers

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: HEXAWARE TECHNOLOGIES LIMITED
Address: M/s. Loma Co Developers 1 Pvt. Ltd. SEZ, IT, Building, Block No. 01, Q1, 6th and 7th Floor,, Level 2 and 3, Plot No. G-4/1, TTC Industrial Area, Thane Belapur Road, Ghansoli, Navi Mumbai, Thane, NAVI MUMBAI, Maharashtra, India
Location(s): Chennai

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Keyskills:   Process Training communication training international voice Training soft skills TTT training management OJT Throughput TNI

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₹ 8,00,000 - 12,00,000 P.A

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Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...