Sr. Associate, DMS Tech Support - Hyderabad
- S&P Global
- 1 - 2 years
- Hyderabad
- 2 years ago
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Job Description
Segment: S&P Global Market Intelligence
The Role: Senior Associate, DMS Technical Support
Grade: 8
The Location: Hyderabad, India
The Team:
S&P Global Market Intelligence is seeking a Senior Associate, DMS Technical Support to join the Data Management Solutions Technical Support team in Hyderabad. The team partners with Datafeed Application Specialists (DAS), Pre-sales and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the Data Management Solutions (DMS) and assessing the environment dynamics within client sites that may impact product performance.
The Impact:
You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our DMS products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Senior Associate, DMS Technical Support is a consultant providing best and most efficient way for our clients to achieve quality results.
Whats in it for you:
- Exposure to our data delivery platforms, and the data feeds business overall
- Gets a great opportunity to talk to external clients and internal stakeholders across globe.
- Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues.
- You will work with a global Data Feed application Specialists, Pre-sales and Sales team responsible for enterprise products like API, XpressAPI and Xpressfeed.
- This is the place to hone your existing data knowledge and leadership skills while having the chance to become exposed to fresh and divergent technologies.
- As a critical member of the team, you will have the opportunity to collaborate with a global stakeholders and improvise the client experience.
Responsibilities:
- Be a Product specialist for the DMS and provide in-depth technical assistance to clients.
- Assist in deployment and troubleshooting on-the-go.
- Gain in-depth knowledge of products from a content and delivery standpoint and assist with pre and post Sales opportunities.
- Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
- Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements.
- Research and gain knowledge on the rapidly evolving product offerings.
- Assess the technical environment dynamics within the client sites that may impact product performance
- Involve in testing/user-acceptance tests of new implementations
- Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines.
What were looking for:
Basic Qualifications:
- 1-3 years of technology, support or related experience including enterprise-wide data initiatives and working with datasets in the financial services industry
- The candidate should have strong basics in all aspects of Computer Science such as Development, Database concepts, networking.
- Solid communication skills (English verbal & written)
- Knowledge on RDBMS concepts.
- Quick learner and ability to grasp new technologies.
- Demonstrate troubleshooting, follow-through and problem-solving skills, resourcefulness, attention to detail, and strong communication skills.
- Ability to keep pace with rapid changes in products.
- Willing to work in any 5 day shifts and longer night shifts.
Preferred Qualifications:
- Graduate in Computer Science and CommerceFinance is preferred
- Prior experience in client support teams
- Proficiency in any programming language is a plus.
- Hands on experience with APIs would be preferred.
About Company Statement:
S&P Global Market Intelligence:
At S&P Global Market Intelligence, we know that not all information is importantsome of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence.
S&P Global has a Securities Disclosure and Trading Policy (the Policy) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policys requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EE***********e@sp*****l.com and your request will be forwarded to the appropriate person.
Job Classification
Industry: Financial ServicesFunctional Area: Product Management,
Role Category: Product Management - Technology
Role: Product Management - Technology
Employement Type: Full time
Education
Under Graduation: B.Tech/B.E. in Any SpecializationPost Graduation: M.Tech in Any Specialization
Doctorate: Any Doctorate, Doctorate Not Required
Contact Details:
Company: S&P Global MarketAddress: DLF Cyber City, DLF building 5, Tower A,, 9th floor, DLF phase-III, GURGAON, Haryana, India
Location(s): Hyderabad
Keyskills: MS SQL postgresql strong communication skills MySQL Tech Suppo
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