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Customer Support Representative @ Seygnux Solutions

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 Customer Support Representative

Job Description



Location - Gurgaon

Experience - 1-3 years

Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree



Employement Category:

Employement Type: Full time
Industry: Power / Energy
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Representative

Contact Details:

Company: Seygnux Solutions
Location(s): Delhi, NCR

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Keyskills:   customer care customer support customer service

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₹ 1.5 - 2.0 Lakh/Yr

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Seygnux Solutions

Sheru is making green energy accessible for power players and EV drivers. Sheru Tezz is a software platform enabling on-demand access to batteries. We are aggregating EV battery capacity on our platform for power players to warehouse energy for arbitrage and regulation related applications. We are a...