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Process Trainer - Travel Process- Immediate @ IGT Solutions

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 Process Trainer - Travel Process- Immediate

Job Description

Job description


JOB RESPONSIBILITIES-


  • Ensure successful execution of training needs
  • Measure program training effectiveness
  • Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
  • Send reports/MIS to the Operations team on the progress/pending status of activities
  • Review content at regular intervals to ensure all updates are incorporated
  • Participate in Internal & External Calibrations
  • Conduct refresher trainings based on TNI
  • Manage Knowledge Check for New Hires & Production Staff

KNOWLEDGE, SKILLS, OTHER ABILITIES-


  • Very Strong written and verbal communication skills (English)
  • Customer/ Client Handling Skills
  • Ability to work during all shifts
  • Experience in any product/process/soft skill/up-skilling training
  • 1- 5 years of experience in Training ( line trainer experience can also be considered )
  • Travel Background
  • GDS Must Have
  • International quality
  • Budget- 7 lpa + Incentives

Sw**********a@ig*********s.com


Job Classification

Industry: BPO / Call Centre
Functional Area: Teaching & Training,
Role Category: Corporate Training
Role: Corporate Training
Employement Type: Freshers

Education

Under Graduation: Any Graduate
Post Graduation: M.Tech in Any Specialization
Doctorate: Any Doctorate, Doctorate Not Required

Contact Details:

Company: IGT Solutions Private Limited
Address: Infotech Centre, 14/2, Old Delhi Gurgaon Road, Dundahera, GURGAON, Haryana, India
Location(s): Pune

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Keyskills:   Soft Skills Process Training Customer Service Training Feedback TNA FPA TNI Product Training

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IGT Solutions

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...