Customer Service Associate and Senior Advisor @ Trigent

Job Description

Job description

Dear Candidate,

Greetings from Trigent Software !

Offered candidates will be deployed to one of our client's location

Job Description: HR Voice

Responsibilities:

• Make outbound calls to the candidate and motivate them to complete job application.
• Schedule/reschedule first day of work for the employees and sharing necessary information.
• Review application form and make sure all the details are filled appropriately.
• Handle inbound calls and resolve candidates queries.
• Respond to candidates queries over email/text.
• Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
• Provide excellent experience to the candidates.
• Maintaining a quality score of 90% and above throughout.
• Escalate issues and seek advice when faced with complex issues/problems
• Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
• Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• Participate in Team building activities
• Ensure and maintain the security and confidentiality of client data
• Ensure Customer Satisfaction

CSR International voice experience required

Experience : 0-7 yrs

Work from office

Fresher - 6m - 25k

CTC: 55K max (depends on current CTC) Upto 6.60 LPA

Shift: US shift (Rotational)

Location : Bangalore

Immediate joiner

6 days working (rotational weekoff)

NOTE: Please send CV if interested Ka*****r@tr****t.com

Thanks & Regards,

Kauvya R

Job Classification

Industry: BPO / Call Centre
Functional Area: Customer Success, Service & Operations,
Role Category: Customer Success
Role: Customer Success
Employement Type: Freshers

Education

Under Graduation: Graduation Not Required
Post Graduation: M.Tech in Any Specialization, MCA in Any Specialization
Doctorate: Any Doctorate, Doctorate Not Required

Contact Details:

Company: Trigent Software Limited
Address: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, BANGALORE, Karnataka, India
Location(s): Bengaluru

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