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Associate Team Member @ Coforge

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Coforge  Associate Team Member

Job Description

  • Promoting and/saving products and services
  • Providing an excellent customer experience via phone
  • Negotiating and completing save/service order requests from customers.
  • Working with customers patiently, tactfully, and efficiently
  • Accurately informing customers of various fees and adjustments.
  • Providing options to the customer based on product and service needs.
  • Active listening skills
  • Ability to follow tactical call flows to optimize the customer experience.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Coforge
Location(s): United States (U.S)

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Keyskills:   voice gsm providing mac ims wireshark 5g 3g diameter ss7 linux voip call flow options sip lte tcp rrc sgw rlc team 4g 2g volte customer experience ms office

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Coforge

Coforge is a global digital services and solutions provider, that enables its clients to transform at the intersect of domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlying processes of those...