Process Trainer - Mohali - Teleperformance - 1
- Teleperformance
- 1 - 5 years
- Mohali, Chandigarh
- 4 years ago
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Job Description
Teleperformance is hiring for Process Trainer - International Process
Qualification : Graduate/Post Graduate
Work Experience : Minimum 1 Years of relevant experience
Communication Skills : Excellent Spoken English Skills
Shifts : 24*7, 5.5 Days
Job Location : Mohali (Work From Office)
Job Description:
- Conduct new hire training classes and ensuring systematic Training Cycle i.e. Analysis, Planning Implementation and Evaluation Ability to prepare a learner profile.
- Ability to adapt to individual learner needs. Conduct retraining, cross training and up training classes
- Efficiency required for completion of all required forms and reports within the time frame allocated
- Maintain and update all training material Should possess a complete knowledge and understanding of products and quality guidelines for all clients programs
- Support and monitor new trainees during the OJT (On the Job Training) period Ability to support the learner by utilizing the most appropriate motivational method, or range of methods for any given learning situation Timely & constructive feedback and counseling of the trainees.
- Ability to use Overhead Projectors, Slide Projectors, White Boards, Chalk Boards and Flip Charts, multimedia.
- Ability to prepare and use Visual Aids. Ability to treat learners with respect.
- Ability to carry out training using appropriate language, behavior in relation to matters of equality.
- Ability to work within the equality legislation framework.
- Ability to determine the appropriate evaluation level Ability to formulate and interpret an appropriate training evaluation instrument Ability to objectively assess learner progress
For interview please share updated resume at di***********n@te****************s.com
Contact Person : Dinkar Mahajan
Asst. Manager
HR - Recruitment
Job Classification
Industry: BPO / Call CentreFunctional Area: Teaching & Training, Role Category: Corporate TrainingRole: Corporate TrainingEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Any DoctorateContact Details:
Company: TeleperformanceAddress: A-40 A, Industrial Focal Point, Phase 8 B - Extension (Quark City) Mohali - Sahibzada Ajit Singh Nagar (PunjabLocation(s): Mohali, Chandigarh
Keyskills: process training Product Training
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Teleperformance
Worldwide leader in outsourced Omni channel customer experience management, serves companies and administrations around the world through its core services of customer care, technical support, and customer acquisition, as well as through its speciali
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