It Service Desk Analyst @ Integrated Personnel

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It Service Desk Analyst

Integrated Personnel
3 to 4 Yrs
Hyderabad
4 years ago
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Job Description

Dear Candidate

we have urgent opening with our esteemed client.

Designation: IT Service desk

Exp: Min 3 yrs

Skills Required(Any):

Requires exceptional verbal and written communication skills
as well as strong customer service and interpersonal skills
Willingness to work in any shifts including night shifts
Accountable to answer customer requests and assisting
customer either by email/chat or over the phone
Should be flexible for voice support
Ability to understand customer issue and route to appropriate
team
Should be ITIL Foundation certified
Must be a strong cross-team collaborator
Requires the ability to thrive in a demanding, fast paced
24*7*365 operations support environment, which may
occasionally require working after normal business hours or
weekends. Candidates might need to extend support during
Week Offs depending on the business requirement
Basic knowledge about Systems, backup and Network
Ability to drive higher Customer Satisfaction and maintain the
defined SLA& and KPI

Location: Chennai,Pune,Hyderabad

If you are interested for given profile sends us your updated CV with below details.

Total Experience**:
Primary Skill applying for:
Relevant Experience**:
Date of Birth**:
Pan Card**:
Education or career gap if any:
Academic details: 10th, 12th & highest qualification percentages:
Contact no:
Location:

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: It Service Desk Analyst

Contact Details:

Company: Integrated Personnel
Location(s): Hyderabad

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Integrated Personnel

Integrated Personnel Services Limited (IPS Group) is a team of experienced professionals providing end to end Human resource management solutions to the top-notch corporates in various industries.

It Service Desk Analyst @ Integrated Personnel

Home > Technical Support / Helpdesk