Technical & Business Operations Agent @ Amdocs

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Technical & Business Operations Agent

Amdocs
4 - 7 years
Pune
2 years ago
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Job Description

You will serve as first point of contact for incidents and service requests from end-users.

You will appropriately categorize, prioritize, and escalate incidents and service requests that cannot be resolved

You will provide simple solutions at a basic level based on script/methods and procedures

You will handle all queries pertaining to incidents via email, phone, and the ticket system based on the defined process

You will coordinate the communication (calls, emails, situation room, and so on) for all critical issues

You will dispatch cases to be handled by the appropriate function (based on understanding the product, and service)

You will identify issues that could be resolved at the first level (mark as duplicates, identify non-issues, re-dispatch, and so on).

Recent graduates; experience is an added value

Experience with ticket-handling system is an advantage

Documentation skills, excellent verbal and written communication skills

Experience in using MS Office and end-user applications

Job Classification

Industry: Telecom / ISP
Functional Area: Engineering - Hardware & Networks,
Role Category: IT Network
Role: IT Network
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Doctorate Not Required, Any Doctorate

Contact Details:

Company: Amdocs
Location(s): Pune

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Keyskills: Ticketing devops Cloud Manager Technology Commerce MS Office microsoft Amdocs Room Business operations

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Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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