Network Operations Representative - Indore
- Accenture
- 2 - 7 years
- Indore
- 1 month ago
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Job Description
Project Role :Network Operations Representative
Project Role Description :Design specialist solutions in line with business needs. Act as a service fulfillment and program SME and be accountable for tracking and reporting performance measurements and SLAs of service fulfillment teams to the client. Deliver business value to the project and work with clients on performance and process optimization.
Must have skills :Wireless Technologies Operations
Good to have skills :Cisco Firewall
Minimum 2 year(s) of experience is required
Educational Qualification :Any Graduate 15 yrs full time
Project Role :Network Operations Practitioner
Project Role Description :Design specialist solutions in line with business needs. Act as a service fulfillment and program SME and be accountable for tracking and reporting performance measurements and SLAs of service fulfillment teams to the client. Deliver business value to the project and work with clients on performance and process optimization.
Must have Skills :Wireless Technologies Operations, SSI: NON SSI:Good to Have Skills :SSI:Cisco Firewall NON SSI :Job Requirements :Key Responsibilities :Respond to user/client escalations and engage functional escalation and Management escalation as required Manage requests incidents on ITSM tool Implement the changes as applicable, test the changes and handover to customer Manage the incidents, infra structure changes Required for easy transition into role and join oncall group which is high priority Work as a support lead and follow ITIL processes Works with the teams on upcoming features to identify risks and dependencies
Technical Experience : Design and implement network solutions using Juniper Mist and Meraki, ensuring high performance, reliability, and security.Manage and optimize wireless and wired networks, including access points, switches, and controllers.Provide expertlevel troubleshooting and resolution of complex network issues in Juniper Mist and Meraki environments.Collaborate with crossfunctional teams to integrate network solutions with existing infrastructure and applications.Implement and maintain network security standards and practices in line with organizational requirements.Conduct regular network assessments to identify areas for improvement and implement necessary changes.Document network architectures, configurations, and operational procedures.Secondary Skills (Any One Required):Zscaler:Experience in configuring and managing Zscaler solutions for secure web gateway, cloud firewall, and data protection, including Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).Cloud (Azure and OCI):Proficiency in Azure and Oracle Cloud Infrastructure, with a focus on cloud network integration, security, and management.
Professional Attributes :Good communiction skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently
Educational Qualification:Additional Info :Willing to work in 24/7 support rotational shifts
QualificationAny Graduate 15 yrs full time
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time
Contact Details:
Company: AccentureLocation(s): Indore
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Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions unde...
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