Training & Quality Manager Leading Bank
- Quotient Consultancy
- 3 to 8 Yrs
- Mumbai
- 2 years ago
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Job Description
Dear Candidate,
We re hiring for Training &* Quality Manage role. for leading bank.
Designation : Training & quality Manager
CTC : Upto 10 LPA
Location : Vikroli
Please note :
Min 3 yrs experience required in training
Local candidate preferred
Candidate having experience in banking industry will prefer.
Job Responsibilities :
1. New hire training - Responsible for Training of all new VKYC Staff at the Unit on behavioural skills, Products-service & income, Processes- sales & service, sales conversation skills and Policies of the Bank to ensure best in class customer experience & productivity.
2. Mandatory certification - To ensure all new joiners are certified within stipulated no. of days.
3. Improvise on quality through re-training - To ensure high quality of product, sales and process knowledge amongst all staff in the Unit through effective refreshers as per defined timelines & standards.
4. Knowledge levels - Ensure Best in Class Scores and Attendance across various Tests / Checks conducted.
5. Written communication - Ensure top class documentation of CRM to leave a trace of past interactions with the customers.
6. Continuous quality monitoring through call listening - To ensure consistent high quality of interactions and customer engagement through calls and transactional Accuracy at the Unit through regular Call Monitoring and Effective Feedback sessions by Self and team supervisors.
7. Compliance adherence - To ensure strict adherence to Quality parameters in terms of relationship building, service delivery and process.
8. Analyse reports, updates, errors percentage, trends across tests, monitoring, audits check and focus on continuous improvement through training and coaching.
9. To drive a culture of high quality and professional discipline amongst the entire team of VRMs
10. To ensure staff focus on sales & relationship building through innovative training delivery methods for absorption and implementation.
Interested candidate can revert back with updated resume on qc******1@gm**l.com
Any query can call Shrutika : 022-40697708 / 9137236***
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Training & Quality Manager Leading Bank
Contact Details:
Company: Quotient ConsultancyLocation(s): Mumbai
Keyskills: iso quality quality control inspection documentation new hire training call monitoring service delivery training delivery quality monitoring behavioural skills customer engagement behavioral training customer experience relationship building written communication continuous improvement sales tests trace
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