Service Delivery Manager & Teller | @ Indusind Bank

Job Description

Roles and Responsibilities

• Services

1. Providing Seamless, Fast, Easy and Transparent services to clients on the Bank

2. On-boarding of new clients through welcome calling

3. Ensuring client engagement through activation of clients on Mobile app, net banking and other non-branch channels

4. Ensuring requests and queries of clients are resolved within defined TAT

5. Reducing complaint instance, and ensuring resolution of issues within defined TAT

6. Increasing the client stickiness to the bank by selling FD/ locker/ SIP, etc to the clients

7. Managing client servicing at the branch lobby and ensuring maximum client satisfaction

• Sales

1. Acquisition of new clients to the bank, and family accounts of existing clients

2. Engagement with customers to increase cross selling and reduce attrition of customers

3. Cross-selling of products - Debit Cards, Credit Cards, Insurance, SIPs, MF, FD, RD

• Operations

1. Understanding of different process (such as account opening, KYC Process, working on systems at IndusInd Bank)

2. Authorization & audit checks for all operation transactions

3. Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related.

Desired Candidate Profile

• Any Graduate/Post-Graduate
• Minimum of 2 - 5 years of experience in Retail Banking Operations (Freshers also can apply for Teller Role)
• Thorough understanding of Bank Operations, Regulatory Framework (KYC, AML etc.)
• Good communication skills
• Good Analytical skills
• Age - must be under 30 yrs

Interested candidates may send their updated CVs to sr*****************n@in*****d.com

Job Classification

Industry: Banking
Functional Area: Customer Success, Service & Operations,
Role Category: Operations
Role: Operations
Employement Type: Freshers

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate, Doctorate Not Required

Contact Details:

Company: IndusInd Bank
Address: TOWER- I,Floor 8, One IndiaBulls Centre, 841 Senapati Bapat Marg,Elphinstone Road, MUMBAI, Maharashtra, India
Location(s): Kochi/Cochin

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Service Front Desk Teller Activities Banking Operations Service Delivery Management Teller Operations Retail Banking Operations