Technical Liaison, IT Help Desk
- Inspiration Manpower
- 1 to 6 Yrs
- Bengaluru
- 4 years ago
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Job Description
Technical support, It help desk ,Active directory,Bpo,Voice,Server support, Enterprise Support , Engineering , Networking ,LAN ,WAN ,Cisco ,Voice process ,Associate ,Executive ,Tech support ,TSE ,CSE ,Consumer Support.
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
*Installing/Configuring computer hardware operating Systems/Applications / It service desk Analyst / Service desk Management / Active Directory
*Monitoring and maintaining computer systems and networks
*Troubleshooting System/Network problems and diagnosing/solving hardware or software faults
*Evaluating new Technology
ROLES AND RESPONSIBILITIES
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Actively update, maintain and monitor all aspects of computer networks
- Install and configure computer systems and applications within the company
- Respond to customer inquiries and assist in troubleshooting and resolving challenges
- Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Flexible to work 24 X 7.
Educational Qualification: Any Graduation (Any B. E/ Any B. Tech will be an added advantage)
Shifts Timings: Rotational
Salary- 2.0L/ A to 6L/ A ( based on performance in interview).
Freshers also can apply.
Qualification: Any Grad PG Masters (Ba/ BBA/ B. Sc / B. Com/ BCA/ B. E/ B. Tech/ 12th (With excellent communication))
(B. E/ B. Tech preferred most)
Experience: (0-7) year in IT helpdesk / Analyst / Technical support
Age Limit: 20-38
Shift: (Day/ Uk / Aus /Night)
Skills:
Should have Excellent Communication in English
Should have basic knowledge in Computer hardware and software.
Cab provided for both pick up & Drop
Contact Zohra Banu : 9686454***/9686682*** / 7760984***
also email your c.v @ re********3@in****************r.co.in/re********6@in****************r.co.in
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: Technical Liaison, IT Help DeskContact Details:
Company: Inspiration ManpowerLocation(s): Bengaluru
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