BPO Team Lead
- NTT Global Delivery
- 5 to 10 Yrs
- Coimbatore
- 4 years ago
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Job Description
Req ID:152591
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Team Lead to join our team in Coimbatore, Tamil N du (IN-TN), India (IN).
In these roles, you will be responsible for:
Expertise in specialties of Radiology and IVR.
Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
Ensure adherence of coding guidelines within established productivity standards.
Addressing coding related inquires for providers as needed, U.S. only.
Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
Provide supervision and direction to team and manage their day to day activities.
Provide trend analysis of issues and solutions to customer.
Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
Maintain and ensure adherence to SOP guidelines by team members.
Provide monthly feedback to team members on their performance.
Provider guidance to the team members to effectively complete the assigned task.
Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
Ensure complete adherence to TAT and SLA s as defined by the customer
Maintain patient confidentiality and strict adherence to HIPAA
Required Skills for this role include:
5+ years of experience working on Revenue Cycle Management regarding medical billing.
Good understanding and working experience of End to End Claim Resolution model
1 or more years of supervisory experience in Coding (medical billing).
Excellent interpersonal, verbal and written communication skills
Demonstrate ability to work in challenging and changing work environment and apply methodologies to best fit solutions.
Should have coding certificate (CPC, COC, CCS)
Expertise with Windows PC applications that required you to use a keyboard, MS office, navigate screens, and learn new software tools.
**Required schedule availability for this position is Monday-Friday 7:30AM/5:30PM IST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement.
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EE*******r@nt****a.com for assistance.
Job Segment: Consulting, Manager, Cloud, Technology, Management
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: BPO Team LeadContact Details:
Company: NTT Global DeliveryLocation(s): Coimbatore
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