Experience :Minimum 6 months experience as Assistant Manager in ecommerce
- The main responsibility of an Assistant Manager is to act in the role of a manager in the managers absence
- Manage Team leader, Trainer and QA to monitor team.
- Orient and allocate human resource needed to achieve KPIs / SLA.
- Execute process and daily tasks of Contact Center as Client required.
- Create and propose reports that Manager requests.
- Coach, train and monitor Team Leader on How to manage daily operation and achieve the target KPIs.
- Communicate with Client to handle issues.
- Have meeting with Client frequently as discussed
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
Be the point of escalation in case supervisor and/or Team Leader cannot handle an issue.
For more than 25 years we've held an organisation-wide conviction, that it's our job to be the front line promoting and protecting your brand. Some of the world's most prominent industry leaders, from telecommunication giants to technology power houses entrust STARTEK to uphold their reputations and...