Customer Care Executive Gurgaon @ Moil Education

Job Description

Job Summary

Position- CCE

Roles & Responsibilities

We are looking for the person who will be responsible for solving and handling customer support issues via emails and calls in a timely and professional manner. The candidate will act as a basic point of contact for customer complaints, queries, request, feedback etc. Primary Skills
Escalate all critical customer issues to appropriate management levels.
Manage and take ownership of the resolution process for all customer related issues.
Aim to resolve as many issues as possible in first time customer interaction.
Identify potential clients and forward them to respective department.
Responsibilities and Duties

Soft Skills

Soft spoken, work oriented, punctual and hard working
Ability to learn, methodical, resourceful and has professional attitude
Friendly, reliable, positive and acts proactively
Ability to anticipate customers needs, show concerns and a good listener
Ensure 100% logging of all customer queries and complaints
Constantly strive to improve speed of answer and call logging for better efficiency
Ensure all relevant processes and procedures are followed
Possess good communication and writing skills
Required Experience, Skills and Qualifications

Experience : 1 to 3 Year (s)/ Freshers can also applyQualification : GR - Any Graduate (NA) Location : Gurgaon

Benefits

Salary : 18K- 21k

Job Type: Full-time

Regards, 

Moil Placement Services 

8750716*** / 9582143***

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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