Head - Customer Experience - Financial
- Michael Page
- 6 to 10 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
Industry - Banking / Financial Services / Broking
Job Type - Permanent
Description - Head the Customer service setup of a well established Financial Services firm
Client Details : Our client is a well established Financial services firm
Description:
- Improve customer service experience
- Take ownership of customer issues and follow problems through to resolution.
- Understand and own the controllable elements of service level delivery, productivity, staffing, and quality KPIs.
- Be a voice for our customers by identifying customer needs, provide customer insights and collaborating with cross-functional teams to provide solutions for those customers.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Collaboration with other departments to resolve complicated issues & issues which require special attention.
- Analyse customer care data and statistics to obtain results useful in taking key business decisions.
- Contribute to the development of industry-leading processes and best practices for delivering customer success.
Profile:
- 6+ years of experience in Customer Service
- Should have experience in devising technology-based solutions for recording customer feedback.
- Should have experience in streamlining & automation of inbound and outbound communication channels
- MBA from Tier 1/Tier 2 college
Job Offer :
- Meritocratic Culture
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Shubham Kathuria on +91 124 452 5***
Contact - Shubham Kathuria - +91 124 452 5***
The Apply Button will redirect you to website. Please apply there as well.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
,Employement Category:
Employement Type: Full timeIndustry: Recruitment ServicesRole Category: Finance / Accounts / TaxFunctional Area: Not ApplicableRole/Responsibilies: Head - Customer Experience - FinancialContact Details:
Company: Michael PageLocation(s): Noida, Gurugram
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Michael Page
Michael Page has four decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
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