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IT Service desk,Technical Support @ Izee Manpower

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 IT Service desk,Technical Support

Job Description

Dear Candidate,

  • Your Role and Responsibilities
    As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.

Responsibilities:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
  • Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipating customer needs and effectively addressing concerns related to their issue or resolution
  • Providing direct technical assistance to customers via phone, email, and chat.

Required Technical and Professional Expertise

  • Minimum 0-2 years of experience in IT Industry
  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Experience to utilize available time efficiently in order to achieve effective and efficient results
  • Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
  • Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • Experience in user level familiarity with at least one e-mail client - Outlook, Notes etc.
  • Questioning skills /probing skills, as relevant to the issue and level of the caller.
  • Find opportunity and implement process improvements
  • Ability to empathize and work with customers in real-time to resolve issues.

Qualifacation

Any Graduate

Regards

Veera-9071318***

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: IT Service desk,Technical Support

Contact Details:

Company: Izee Manpower
Location(s): Bengaluru

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₹ 2.0 - 5 Lakh/Yr

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Izee Manpower

Izee Manpower is a leading professional organization servicing a host of fortune 500 clients across verticals and training expertise in soft skills communication and personality development.