IT Service desk,Technical Support
- Izee Manpower
- 1 to 6 Yrs
- Bengaluru
- 5 years ago
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Job Description
Dear Candidate,
- Your Role and Responsibilities
As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
Responsibilities:
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
Required Technical and Professional Expertise
- Minimum 0-2 years of experience in IT Industry
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user level familiarity with at least one e-mail client - Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
Qualifacation
Any Graduate
Regards
Veera-9071318***
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: IT Service desk,Technical SupportContact Details:
Company: Izee ManpowerLocation(s): Bengaluru+ View Contact
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₹ 2.0 - 5 Lakh/Yr
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Izee Manpower
Izee Manpower is a leading professional organization servicing a host of fortune 500 clients across verticals and training expertise in soft skills communication and personality development.
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