Process Associate L1 Service desk
- Genpact India
- 2 to 7 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*Process Associate L1 Service desk
Function: Operations
Gurgaon, India
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Process Associate L1 Service desk
Responsibilities
- Level 1 support
- Strong customer service orientation
- Need to be flexible with both Voice & Non Voice Support
- Demonstrated ability to handle multiple tasks with little to no forewarning
- Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
- Document & add new issues/solutions to Knowledge Management Repository
- Use of soft skills - Listen, Empathy, Courtesy etc.
- Utilize professional techniques to retain & delight customers.
- Provide quality service & resolve concerns efficiently & professionally
- Above all, take full ownership of the Incident from Creation to Closure
Minimum qualifications
- Graduate in any stream
Preferred:
- Good communication skills
- Need to be flexible in working from Office
- Should have understanding of below Technical Skills:
- Basic Networking
- Win NT/2000
- MS Office 2007, 2010
- IE6 & IE8
- OS - WinXP, Win7, Win 10
- Outlook 2007, 2010, 2016
- PC/Laptop/Handheld/Printers
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: Process Associate L1 Service deskContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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