Technical Associate- Service Desk Level2
- Genpact India
- 3 to 8 Yrs
- Hyderabad
- 5 years ago
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Job Description
*With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Technical Associate
Responsibilities
- Experience on troubleshooting Windows and Apple Operating System issues.
- Ability to fix all windows related issues. (i.e. BSOD, No Boot, Software)
- Working experience on PowerShell
- Ensure the 24/7/365 availability of all systems, applications, and infrastructure.
- Understanding of IT processes and procedures and willingness to follow them.
- Need to have understanding about Active Directory user accounts
- Basic understanding on Azure Active directory
- Basic understanding of different account types in Active directory
- Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync
- Basic knowledge on Mobile Device Management
- Understanding on Virtual Machines (i.e. AWS, Citrix)
- Basic understanding on SCCM and Company Portal
- Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.
- Ability to speak to a non-technical audience about technical problems
- Knowledge and experience of customer service practices
- Willing to work in rotational shifts as per customer requirement
Minimum qualifications
- Graduate in any stream
- Familiar with ITIL and ITSM processes.
- Ability to multi-task, manage time and follow through with assignments
- Should be adherent to process defined workflows
- Good experience in knowledge management
Preferred Skills:
- Good communication skills
- Should have understanding of below Technical Skills:
- Basic Networking
- Active Directory
- MS Office 2016
- Chrome, Edge & Mozilla Firefox
- Service Request Management
- O365 Tools
- PC/Laptop
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.For more information, visitwww.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: Technical Associate- Service Desk Level2Contact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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