Dear Candidate,
Greetings!!
We have an urgent opening for
Job Position:Team Leader -Outbound Process
Team Leader Eligibility :
Graduate is a must
Minimum24Monthsof Experience in handling a team and mandatory from Sales background (On Paper)
Should have thorough experience on Driving sales and meeting target ,Team Handling, Retention / Attrition maintenance and Shrinkage
Language English / Hindi
Shift: 9.00AM 8.00 PM , 1 rotational week off
Job Location: Airoli
Job Description :
1. Developing team members for higher productivity, drive sales and performance
2. Doing real time analysis & providing regular feedback.
3. Constantly monitor & review performance metrics for achievement of objective.
4. Bridge with IT/HR/ Training/Quality.
5. Identify relevant training needs of agents & ensure effective implementation.
6. Workload management of the team to ensure the agreed throughput are achieved as per plan.
7. Monitor the team quality and ensure that Quality target is met.
8. To liaise with respective work center for resolution of complaints
9. Daily update/Monitor dashboards
10. Training the team on product/Process
11. Work with AM/Managers on driving process improvement projects and regularly participate in the same
12. Tracking the attendance of the team
13. Track and provide feedback to the team members on their KRAs & Performance
14. Follow and drive HR policies effectively in the team by maintaining transparency on the same".
Excellent Verbal and Written communication Skills. ( ENGLISH AND HINDI: MANDATORY)
Preferable experience in Voice Process
Salary- 2.4CTC to 3.0CTC
Call For More Details- 9923804***/ 7208469***/ 9082205***
